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Refund and Cancellation Policy

For all the 6 Lesson Blocks

You are entitled to a full refund, minus expenses, if cancelled 14 days before the commencement of the course (e.g. the first lesson of the 6-lesson block). Expenses could include any card transaction fees/admin fees and will be at Ely Classrooms’ discretion.

Any refund will be made using the original method of payment only. Refunds for individual lessons will not be made.

Should a student be unable to attend a particular lesson, we will forward the relevant class material; however, there will be no facility to reschedule the face-to-face lesson.

Any refund will be completed using the original method of payment only.

For Individual Tutoring

You are entitled to a full refund, minus expenses, if cancelled 14 days before the commencement of the 4-lesson block. Expenses could include any card transaction fees/admin fees and will be at Ely Classrooms’ discretion.

Should a student or tutor be unable to attend a particular lesson, we will endeavour reschedule the lesson either face-to-face or online.

Any refund will be completed using the original method of payment only.

To cancel a course or tuition booking, you must inform us either by email or call 01353 523993.
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